1 - How do I place an order?

Order on-line using our Secure site, or by calling us at 1-866-YOUTH90 during our business hours.

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2 - How do I place an online order?

When you have completed your shopping, click the "Check-Out" or "Buy Now" buttons and place your order. During your check-out, you will be asked to provide:

- Your billing address
- Your e-mail
- Your shipping address
- Payment Information

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3 - Can I change my order during check-out?

Yes. You can change your order at any time prior to clicking on SUBMIT ORDER. Your order is placed and your credit card will be charged once you click on SUBMIT ORDER.

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4 - How do I know that my order has been received?

Once you click on SUBMIT ORDER, we will provide you with an initial order confirmation e-mail. You will also receive a detailed e-mail within 24-48 hours, confirming that your order has been processed.

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5 - Is it safe to use my credit card on your web site?

Yes! The security of your order information is of the highest priority at Youthology. We use Secure Sockets Layer (SSL), the Internet's strongest security technology, which encrypts your order information and prevents interception from would-be thieves. The information is then decoded on our secure server. You can verify the security of your connection by checking the lower left-hand corner of your browser window. You will see either a closed lock or an unbroken key. We are confident that online ordering is totally secure. However, we are happy to accept your credit card details by phone, if you prefer at 1-866-YOUTH90.

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6 - What forms of payment does Youthology accept?

Youthology accepts the following forms of payment:
- VISA
- MasterCard
- American Express
- Discover
- Personal Check

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7 - When will my credit/debit card be charged?

Your credit/debit card will be charged when your order ships or an installment is due. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank account. If you are paying by installment, each credit card installment will be posted to your credit card statement when the installment is charged; each debit card installment will be deducted from your bank account when the installment is charged.

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8 - Will I be charged sales tax?

Youthology is required to collect sales tax on all orders shipped in California.

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9 - How is my order shipped?

Youthology uses the most economical method of shipping in order to keep down the costs to our customers. Most shipments are sent via USPS.

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10 - When will my order ship?

Most orders ship within one business day of placing an order.

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11 - When can I expect to receive my order?

Please allow up to 15 business days from the day you have placed your order. Our Customer Care Department is available to assist you in tracking your order.

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12 - If I am unhappy with the product how do I get a refund?

Try any Youthology product RISK-FREE for 6 weeks! If you do not look up to 10 years younger simply call our Customer Care Specialists for a return authorization and return instructions.

You can try any of our other products, RISK FREE for up to 6 weeks. If you are not totally satisfied with the results, then within 8 weeks of your receipt of the product, simply call our Customer Care Specialists for a return authorization and return instructions. Then, just send it back and we will refund the full purchase price (less shipping and handling), no questions asked. Simply call 1-888-YOUTH90 to request a return authorization number.

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13 - If I return a product how long will it take to get a credit?

Credit/Debit Cards: Please allow 1 - 2 billing cycles from the day you return the package for your amount to be credited.

Checks: Please allow 4 - 8 weeks from the day you return the package for refund check to be received.

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14 - What is the Preferred Customer Auto Ship program and how does it work?

If you become a Preferred Customer, you will be eligible to participate in the Preferred Customer Auto Ship Program on those products with the Preferred Customer Auto Ship Feature. When you enroll in this Program, you will receive a fresh supply of your product, delivered to your door every 60 days. For each auto shipment, you will be billed in 2 installments, every 30 days. Shipping and handling (and tax if applicable) will be added ONLY to the 1st installment.

You may enroll in the Preferred Customer Auto Ship program on-line or by calling our Customer Care Center during regular business hours at 1-888-YOUTH90. You are free to cancel the Preferred Customer Auto Ship program at any time.

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15 - How do I cancel my Preferred Customer Auto Ship Order or other orders?

You can cancel your participation in our Preferred Customer Auto Ship Program by calling our Customer Care Center at 1-866-YOUTH90 during our regular business hours.

Other Orders: Call our Customer Care Center at 1-888-YOUTH90 during our regular business hours, within 24 hours of placing your order. We will make every attempt to cancel your order, before it has been processed by our warehouse.

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16 - My product was opened when I received it. What do I do?

If your shipment was open or damaged when you received it, call our Customer Care Center at 1-866-YOUTH90 during regular business hours to arrange for a replacement. DO NOT USE ANY Youthology products if the can or bottles are open, the safety seal is broken, or the individual portion packages are opened.

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17 - Can I save money buying in bulk?

Youthology does not sell its products in bulk. We believe stockpiling products is not a good idea because the ingredients may degrade over time. The high quality products we manufacture are delivered fresh to your door. You might want to consider joining our Preferred Customer Auto Ship Program to ensure uninterrupted year-round delivery of your product.

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18 - If the program doesn't work for me, can I get my money back?

Each and every one of the products offered by Youthology comes with a money back guarantee. You can try them risk-free for 6 full weeks. If you don't look up to 10 years younger, simply send it back and we'll refund the purchase price, no questions asked.

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19 - I ordered the program but it didn't arrive for two weeks. Does that count toward my trial period out?

No. Your six-week risk-free trial period starts once you receive your Youthology products and you're able to try them.

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20 - What is the Money Back Guarantee?

Very simply, once you receive your Youthology order, you get to try it risk-free for a full six weeks. If you don't look up to 10 years younger, simply call us for a return authorization, send it back and we'll refund the purchase price, less shipping and handling, no questions asked. It's as simple as that!

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21 - Why do you offer a Money Back Guarantee?

It's simple. We know our products work. When you use Youthology products as outlined in the simple, easy-to-follow directions it's virtually impossible to not see results. You will lose the wrinkles and lines that make you look pre-maturely old. Youthology is based on scientific developments. It's worked for thousands of people already. In fact, we've seen it work so often that we know it will work for just about anyone. And we're convinced that once you try it, you too will see incredible results in a remarkably short period of time!

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22 - How do I request a refund?

If you're not completely satisfied with your Youthology products, simply call Customer Service at 1-866-YOUTH90 and a Customer Service Representative will be happy to assist you in returning the program.

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