Questions How do I place an order? How do I place an online order? Is it safe to use my credit card on your web site? What forms of payment does Youthology accept? When will my credit/debit card be charged? Will I be charged sales tax? How will my order ship? When will my order ship? When can I expect to receive my order? If I am unhappy with the product how do I get a refund? If I return a product how long will it take to get a credit? What is the Preferred Customer Auto Ship program and how does it work? How do I cancel my Preferred Customer Auto Ship Order or other orders? My product was opened when I received it. What do I do? Can I save money buying in bulk? I ordered the program but it didn't arrive for two weeks. Does that count toward my trial period out? What is the Money Back Guarantee? Why do you offer a Money Back Guarantee? How can I make a press inquiry? Answers How do I place an order? Order on-line using this Secure site, or by calling us at 1-866-YOUTH90 during our business hours. Back To Top How do I place an online order? When you have completed your shopping, click the "Check-Out" or "Buy Now" buttons and place your order. During your check-out, you will be asked to provide: - Your billing address - Your e-mail - Your shipping address - Payment Information Back To Top Is it safe to use my credit card on your web site? Yes! The security of your order information is of the highest priority at Youthology. We use Secure Sockets Layer (SSL), the Internet's strongest security technology, which encrypts your order information and prevents interception from would-be thieves. The information is then decoded on our secure server. You can verify the security of your connection by checking the lower left-hand corner of your browser window. You will see either a closed lock or an unbroken key. We are confident that online ordering is totally secure. However, we are happy to accept your credit card details by phone, if you prefer at 1-866-YOUTH90. Back To Top What forms of payment does Youthology accept? Youthology accepts the following forms of payment: - VISA - MasterCard - American Express - Discover - Electronic Check (e-Check) - Personal Check - Money Order If paying by Personal Check or Money Order please send your payment to: Youthology Research Institute, LLC P.O. Box 4571 Pacoima, CA 91333 Back To Top When will my credit/debit card be charged? Your credit/debit card will be charged when your order ships or an installment is due. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank account. If you are paying by installment, each credit card installment will be posted to your credit card statement when the installment is charged; each debit card installment will be deducted from your bank account when the installment is charged. Back To Top Will I be charged sales tax? Youthology is required to collect sales tax on all orders shipped in California. Back To Top When will my order ship? Youthology uses the most economical method of shipping in order to keep down the costs to our customers. Most shipments are sent via USPS. Back To Top When will my order ship? Most orders ship within one business day of placing an order. Back To Top When can I expect to receive my order? Please allow up to 15 business days from the day you have placed your order. Our Customer Care Department is available to assist you in tracking your order. Back To Top If I am unhappy with the product how do I get a refund? Try any Youthology product RISK-FREE for up to 30 days! If you do not look up to 10 years younger simply call our Customer Care Specialists for a return authorization and return instructions. You can try any of our other products, RISK FREE for up to 30 days. If you are not totally satisfied with the results, then within 30 days of delivery of the product, simply call our Customer Care Specialists for a return authorization and return instructions. Then, just send it back and we will refund the full purchase price (less shipping and handling), no questions asked. Simply call 1-888-YOUTH90 to request a return authorization number. Back To Top If I return a product how long will it take to get a credit? Credit/Debit Cards: Please allow 1 - 2 billing cycles from the day you return the package for your amount to be credited. Checks: Please allow 4 - 8 weeks from the day you return the package for refund check to be received. Back To Top What is the Preferred Customer Auto Ship program and how does it work? If you become a Preferred Customer, you will be eligible to participate in the Preferred Customer Auto Ship Program on those products with the Preferred Customer Auto Ship Feature. When you enroll in this Program, you will receive a fresh supply of your product, delivered to your door every 60 days. For each auto shipment, you will be billed in 2 installments, every 30 days. Shipping and handling (and tax if applicable) will be added ONLY to the 1st installment. You may enroll in the Preferred Customer Auto Ship program on-line or by calling our Customer Care Center during regular business hours at 1-888-YOUTH90. You are free to cancel the Preferred Customer Auto Ship program at any time. Back To Top How do I cancel my Preferred Customer Auto Ship Order or other orders? You can cancel your participation in our Preferred Customer Auto Ship Program by calling our Customer Care Center at 1-866-YOUTH90 during our regular business hours. Other Orders: Call our Customer Care Center at 1-888-YOUTH90 during our regular business hours, within 24 hours of placing your order. We will make every attempt to cancel your order, before it has been processed by our warehouse. Back To Top My product was opened when I received it. What do I do? If your shipment was open or damaged when you received it, call our Customer Care Center at 1-866-YOUTH90 during regular business hours to arrange for a replacement. DO NOT USE ANY Youthology products if the can or bottles are open, the safety seal is broken, or the individual portion packages are opened. Back To Top Can I save money buying in bulk? Youthology does not sell its products in bulk. We believe stockpiling products is not a good idea because the ingredients may degrade over time. The high quality products we manufacture are delivered fresh to your door. You might want to consider joining our Preferred Customer Auto Ship Program to ensure uninterrupted year-round delivery of your product. Back To Top I ordered the program but it didn't arrive for two weeks. Does that count toward my trial period out? No. Your 30 day risk-free trial period starts from the date that your Youthology products are delivered. You have a full 30-days to try them. Back To Top What is the Money Back Guarantee? At the Youthology Research Institute, we stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you’re not completely satisfied within to 30 days of delivery of the product, we’ll refund your money no questions asked (less shipping & handling). Simply call Customer Service at 1-866-YOUTH90 and a Customer Service Representative will be happy to assist you in returning the program. Back To Top Why do you offer a Money Back Guarantee? It's simple. We know our products work. When you use Youthology products as outlined in the simple, easy-to-follow directions it's virtually impossible to not see results. You will lose the wrinkles and lines that make you look pre-maturely old. Youthology is based on scientific developments. It's worked for thousands of people already. In fact, we've seen it work so often that we know it will work for just about anyone. And we're convinced that once you try it, you too will see incredible results in a remarkably short period of time! Back To Top How can I make a press inquiry? Please direct your press inquiries to pressrequests@youthology.com. Please do NOT make customer service requests to this address, use our contact form instead. Back To Top FAQ  |  Customer Care  |  Products  |  Privacy  |  Guarantee  |  Buy ©2009 Youthology Research Institute, LLC All Youthology Products are Hypoallergenic. Youthology Research Institute does not practice Animal Testing.