How to return your order:
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1. Call Customer Service - In order to receive a refund, it is critical you have a Return Authorization Number ensuring your refund is credited to the correct account.
Call 1-866-YOUTH -90 (1-866-968-8490) within 30 days of delivery of the product, and one of our Customer Care Specialist will give you a return Authorization
Number (valid for 7 days). Credit will not be given for incomplete items or for items without a valid Return Authorization Number.
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2. Package Your Item for Return - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging and include all
accessories, parts and pieces in order to receive a full refund of the purchase price (less shipping and handling).
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3. Label Your Package - To receive the fastest credit possible, please use the "Return Label" on the front of this invoice. Simply attach the "Return Label" to the front
of your package. A Return Authorization Number is required for us to be able to refund your purchase price.
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4. Secure Your Package - We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable
service such as USPS certified mail, UPS, Airborne, or FedEx. The return must be shipped within 7 days of receiving the Return Authorization Number. Be sure to
save the receipt for your records. We regret we cannot issue a credit or refund for any item damaged, lost in shipping, or sent COD. REMINDER, WE DO NOT
ACCEPT WALK-IN RETURNS UNDER ANY CIRCUMSTANCES. ALL RETURNS MUST BE RECEIVED VIA MAIL.
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5. Receive Your Refund - Credit card purchases will be refunded to your credit card company the day we process your return. It may take up to two billing cycles for
the credit to appear on your monthly statement. Youthology, LLC will issue a refund check the same day we process your return for any items purchased by personal
check, money order, or cashier's check. Refunds are for complete purchase price but do not include shipping and handling charges.
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